Frequently Asked Questions

Useful Downloads

• Cleaner Instruction Form

• Workers Earning Form

• Client Handbook

• Cleaner Handbook

• The Small Print! (T&C's)

To help you as swiftly as possible we have listed a few of the most asked questions we receive. If you don't find the question you're looking for, don't worry, just get in touch with us and we'll help you the best we can.

» How much will I pay?

Our hourly rates include payment to the cleaner, the agency fee/VAT and insurance. Rates vary depending on the area you're in and the number of hours you require each week/fortnight. If you want a free quote all we'll need is the approximate number of hours you need and your postcode.

» What sort of contract am I tied in to?

We don't believe in long and complicated contracts and really do believe in being fair. Naturally, like any business, we have to have terms and conditions and these can be found at the top of this page. If you do ever need to cancel, all we ask is that you give us two months' notice.

» How do you vet the cleaners?

We first carry out a telephone interview. If the applicant seems suitable we then arrange for a more thorough interview to take place in their own home. Only after taking proof of ID and address along with references do we accept them onto our database. We then monitor every cleaner thoroughly for the whole time they are with us.

» Do I meet my cleaner before the first clean?

Of course! We know the cleaner will be in your home and that personalities are often as important as cleaning standards. Once we choose a cleaner for you, we'll arrange for them to come along and meet you so that you can approve our choice and discuss the cleaning tasks you require. It's important that your cleaner is someone you like so there's no need to agree to the first person we send you. Once you're satisfied that we've sent the right person for you, you can then mutually arrange a regular clean day and time.

» What if my cleaner can't make it, or is sick?

Just give us a call and we will provide you with a cleaner to cover.

» Will I have to be at home when my cleaner cleans?

No, our cleaners are vetted and are happy to hold your house keys. We will provide you with a Key Acknowledgement Form for your cleaner to sign.

» Do I have to supply cleaning materials?

Yes, our cleaners do not carry their own materials as the majority of our clients prefer to specify the substances used in their homes. Please be aware that due to health and safety bleach is a banned substance.

» Can I change my cleaner if I am not happy?

Yes, of course, we have a large and varied cleaner base and we'd be happy to assign you someone different if you are unhappy for any reason. Just give us a call.

» Do you have insurance cover?

Yes, including a minimum of £1,000,000 public liability insurance. In line with all other insurance policies, there is an excess on the policy. In order to keep costs reasonable the excess is £100 per claim.